faq - La Marzocco


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Why does customizing a machine make it non-ETL certified? +

All of our products are tested and ETL certified under their stock configuration. By changing out the exterior materials it changes the model that was approved. Technically changing the exterior materials does not change the internal components that were approved, but since it is no longer the exact ETL model we can not say it is ETL certified. This has no affect on the home user since ETL is used purely for consumer confidence. If you have more specific questions about this, please e-mail us at home@lamarzoccousa.com

Where does La Marzocco Home ship? +

Currently we will ship to anywhere in the United States. When shipping an espresso machine there are extra charges ($250) to ship by freight to Hawaii or Alaska. When you choose the Free Shipping option for anything other than an espresso machine purchase, it will be sent UPS Ground. We also offer UPS 3 day and 2 day shipping if you would like a purchase expedited.

How does service work for my machine? +

When you purchase your machine direct from La Marzocco Home we offer phone support M-F 9 am – 5 pm PST. If we can’t solve your problem over the phone, we have a list of Preferred Service Providers that we will send out to fix your machine. If you are in an area where there are no service providers, we will give you instructions on how to ship your machine to us for repair.

Can I create a custom color and logo for my machine? +

Currently we are only offering set customization pieces for the GS3. We will continue to add new items to the list of customizations in the future. If you want something specific for your machine, we have vendors that we can refer you to in order to create a completely personalized machine. Contact us for more information.

What's the most important thing I can do to make sure my La Marzocco espresso machine keeps running normally? +

The most important thing you can do for your espresso machine is to use the right water. Most of the problems people experience with their machines stems from the fact they are using water that is outside of the specification given by La Marzocco for proper operation. Each of our machines ships with a water test kit so that you can make sure the water you are using is within spec. View our Water Specifications and enter the results of your test in our Water Calculator.

What options do you have for shipping? +

La Marzocco Home offers free shipping for any order over $75 to the contiguous 48 states. We don’t currently ship outside the United States. In order to fulfill all of our orders we use two different shipping methods.

UPS LTL Freight

For any espresso machine order to the contiguous 48 states we ship using UPS LTL Freight from Seattle, Washington where the machine is bench tested and customized before being shipped out. There will be extra charges for shipping to Hawaii and Alaska. In order to better estimate how long a Freight shipment will take to get to your residence view the UPS Freight LTL Seattle Map.

When receiving a freight shipment it is important that you are available to be home to receive the delivery. You must inspect the machine for damage before signing the paperwork. Once you sign the paperwork you are responsible for any damage that may have occurred in transit. Make sure that you note any damage that you find on the delivery receipt. View our guide to receiving freight packages here:

UPS Ground Shipping

For any free shipping order other than an espresso machine we use UPS Ground shipping. View the UPS Ground shipping estimate map from Seattle, WA

We do offer expedited shipping from UPS if you would like to receive your shipment faster.